Answering Service Software

The following entries realted to providers of software related to answering services.
 

• ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
• Adtech Solutions - Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
• Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
• The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
• Amcat - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
• Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
• Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
• Applied Business Technologies - Provider of Call Center recording and quality audit solutions.
• Apropos Technology, Inc. - Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
• Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. Authtel - Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
• Avotus - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
• Bard Technologies - Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
• Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
• Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
• Call Center Technologies - A software developer, VAR, and partner covering both the call center and help desk industries.
• Callscripter - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
• CenterForce Technologies, Inc. - Offers a range of web based call center management tools.
• Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
• C3Gatway Products: ContactIP - The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
• ChaseData Corporation - Specializes in delivering predictive dialing software to medium and large call centers.
• Collaboration Technologies - The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
• Concerto Software, Inc. - Offers comprehensive software and services for customer interaction management.
• Coordinated Systems, Inc. - Provides software for agent monitoring and call recording.
• CosmoCom - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
• Custom Software Solutions - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
• Data Collection Resources - Offers monitoring and agent evaluation software.
• Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products.
• Dial Connection, Inc. - Offers predictive dialing, telemarketing and call center software solutions.
• Digisoft Computers - Vendor of scripting software for call centers.
• Digivoice - Developers and implementers of complete contact center software solutions.
• DTS Group - Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
• EchoPass - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
• Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software.
• Envision Telephony - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
• eQuality - Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications.

 

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